How does paying work? Is there a free trial?
You pay A$29 when you set up a participant, then the same each month. Instead of a free trial, there's a 30-day money-back: cancel within 30 days of your first payment and it's refunded in full, automatically, no questions asked. After that you can cancel any time and keep using it until the end of the month you've paid for. See the refund policy.
What happens to the notes if we stop?
Nothing is deleted straight away. The team can still read and copy every note for 12 months; only writing new notes is paused. Restart the plan any time in those 12 months to carry on, export a copy, or ask us to delete everything sooner.
Shift notes, progress notes, case notes: does it do all of them?
Yes. Providers call them different things, but they're the same daily record of the supports you gave. Swift Notes writes them hour by hour in clear, person-centred language, so they fit whatever your provider calls them.
Who is Swift Notes for?
Disability support workers, the families who coordinate their supports, and small providers. It was built by a support worker to write the notes support workers write every shift.
Does it replace my provider's system?
No. Swift Notes writes the note; you copy it into the system your provider already uses. That keeps your provider's records exactly where they expect them.
Where is information stored?
With a team account, notes are stored securely in Australia (Sydney) and shared only with the people the owner invites. The demo and the on-this-phone version keep everything in the browser on that device. See our privacy policy for the details.
Can it be set up for my participant?
Yes. Each participant gets their own buttons, places, foods, words and routines, so notes sound like their day, not a template. The owner can upload past shift notes and Swift Notes suggests the buttons from them, including what usually happens together and at what time of day. Nothing is used until the owner has checked it, and it's optional: you can set it up by hand instead.
Will better notes help with NDIS funding?
We can't promise that. Funding decisions are made by the NDIA based on many things. But plan reviews rely on evidence, and clear, consistent shift notes are part of that picture: what support was given, how much prompting was needed and how someone is going over time. Swift Notes is designed to make that record complete, every shift.
Can support workers use it in another language?
Yes. Each worker can switch the app's menus to Nepali, Hindi, Punjabi, Filipino, Mandarin, Cantonese, Arabic or Vietnamese on their own phone. With writing help turned on, the participant's own buttons show in their language too, and they can read a finished note in their language to check it says what they meant. The notes themselves are always written in English, ready for your provider's system.
Who writes the notes?
Staff tap what happened, and Swift Notes writes the sentences from the participant's own buttons, in the participant's own words and routines. Staff check everything before it's copied. Two optional extras use AI from Anthropic: reading past notes when you first set up, and writing help (a quick check of finished notes, and translation for workers who use another language). Writing help stays off unless the owner turns it on, and nothing is used to train AI. See our privacy policy for the details.